Retail Certification Training

Retail Fundamentals Certification

Nationally recognized skills training for retail career success

Picture yourself in a new career with the National Retail Federation’s (NRF) Retail Industry Fundamentals training.

The Retail Industry Fundamentals professional credential covers the business of retail, customer service, and merchandising. The program was created in collaboration with retailers such as Macy’s, Walmart, and The Home Depot.


Level 1:

This one week course (10 – 12 hours) prepares participants for jobs as entry-level retail associates in distribution centers, call centers, and stores. The training is designed to provide a wide array of knowledge in areas such as retail tools and technologies, customer service, retail math, inventory, and interview skills. At the end of the course, students are ready to sit for the Retail Fundamentals Certification, which requires a $35 fee. 

Participants learn the following skills:

  • Retail Fundamentals
  • Communication and Teamwork 
  • Problem Solving
  • Customer Service
  • Inventory Tracking
  • Payment Procedures … and more!

Retail Industry Fundamentals is a 10-lesson program that allows learners to explore the business of retail, customer service, sales and merchandising.


Level 2:

This advanced course (34 – 38 hours) is designed for the entry-level sales service associate as a tool for increasing awareness of and improving skills related to frontline work in a retail environment. Completion of level 1 is a prerequisite. At the end of the course, students are ready to sit for the Customer Service & Sales Certification, which requires a $55 fee.

Participants learn the following skills:

  • Prepare for selling, gaining customer commitment, and closing the sale
  • Assess and meet customer needs
  • Store operations and inventory control
  • Process of merchandising
  • Crafting a polished resume

Level 3:

This advanced course (26 – 30 hours) provides an understanding of merchandising, marketing, store operations, loss prevention, and workplace safety. It is perfect for those who want to advance a career or to better understand how a business is run. Completion of level 2 is a prerequisite. At the end of the course, students are ready to sit for the Business of Retail: Operations & Profit Certification, which requires a $75 fee.

Participants learn the following skills:

  • Calculate profit and losses
  • Manage inventory and pricing strategies
  • Market and merchandise products

Please contact your closest training site for class schedules. This training is offered in Jackson, Douglas, Josephine, and Klamath counties**.



Job Connection Services Available by Appointment or Virtually; Main Office Remains Closed Due to COVID restrictions; Stores Remain Open with Continued Safety Measures in Place

Due to the continued COVID restrictions, our Job Connection services in Jackson, Douglas, and Klamath counties are available by appointment or virtually.  To schedule an appointment; Medford and Ashland please call Hayley Taylor 541-613-2256, Klamath 541-884-9642, Roseburg 541-677-0275. 

SOGI headquarters at 11 W. Jackson will also be closed to the public.

Retail stores and donation sites will remain open normal hours.  We will continue to ensure that appropriate precautions are being taken, including frequent cleaning/disinfection, mask requirements for staff and customers, reduced store capacity, and other measures that align with OHA, OSHA, and CDC guidelines.

Thank you for your continued support!


Virtual Services will Still be Available

Job seekers can access virtual services online on weekdays. First, visit this page to schedule a virtual appointment for assistance to develop an effective job search strategy and the ability to seek work with area employers. Our staff will work individually with you to identify your work skills, experience, and interests in order to provide job leads, interviews, and placement.