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Retail Certification Training

Retail Fundamentals Certification

Nationally recognized skills training for retail career success


Picture yourself in a new career with the National Retail Federation’s (NRF) Retail Industry Fundamentals training.

The Retail Industry Fundamentals professional credential covers the business of retail, customer service, and merchandising. The program was created in collaboration with retailers such as Macy’s, Walmart, and The Home Depot.

 

Level 1:

This one week course (10 – 12 hours) prepares participants for jobs as entry-level retail associates in distribution centers, call centers, and stores. The training is designed to provide a wide array of knowledge in areas such as retail tools and technologies, customer service, retail math, inventory, and interview skills. At the end of the course, students are ready to sit for the Retail Fundamentals Certification, which requires a $35 fee. 

Participants learn the following skills:

  • Retail Fundamentals
  • Communication and Teamwork 
  • Problem Solving
  • Customer Service
  • Inventory Tracking
  • Payment Procedures … and more!

Retail Industry Fundamentals is a 10-lesson program that allows learners to explore the business of retail, customer service, sales and merchandising.

 

Level 2:

This advanced course (34 – 38 hours) is designed for the entry-level sales service associate as a tool for increasing awareness of and improving skills related to frontline work in a retail environment. Completion of level 1 is a prerequisite. At the end of the course, students are ready to sit for the Customer Service & Sales Certification, which requires a $55 fee.

Participants learn the following skills:

  • Prepare for selling, gaining customer commitment, and closing the sale
  • Assess and meet customer needs
  • Store operations and inventory control
  • Process of merchandising
  • Crafting a polished resume
 

Level 3:

This advanced course (26 – 30 hours) provides an understanding of merchandising, marketing, store operations, loss prevention, and workplace safety. It is perfect for those who want to advance a career or to better understand how a business is run. Completion of level 2 is a prerequisite. At the end of the course, students are ready to sit for the Business of Retail: Operations & Profit Certification, which requires a $75 fee.

Participants learn the following skills:

  • Calculate profit and losses
  • Manage inventory and pricing strategies
  • Market and merchandise products

Please contact your closest training site for class schedules. This training is offered in Jackson, Douglas, Josephine, and Klamath counties.

 

Find the Goodwill Job Connection closest to you in Ashland, Grants Pass, Klamath Falls, Medford, Roseburg, and White City.  

If you’re interested or have any questions, click on the email address for a director below specific for the county you are in to begin the process.

Douglas CountyAllena.Wilson@sogoodwill.org

Jackson/Josephine County – Royce.Flores@sogoodwill.org

Klamath CountyAmber.Wagner@sogoodwill.org