New Retail Training Program Offered

Southern Oregon Goodwill® Industries announces a new partnership with the National Retail Federation (NRF) Foundation and will offer local courses for the Retail Industry Fundamentals Credential. The new program will begin January 7, 2019 with courses designed to teach skills needed to land jobs in retail and steps toward a promising career.

Course participants will learn skills including:

  • retail fundamentals
  • communication and teamwork
  • problem solving
  • customer service
  • inventory tracking
  • payment procedures

Retail Industry Fundamentals is a week-long, 10-12 hour, 10-lesson program that allows learners to explore the business of retail, customer service, sales, and merchandising. The credential prepares participants for jobs as entry-level retail associates in distribution centers, call centers, and stores. The training is designed to provide a wide array of knowledge in areas such as retail tools and technologies, customer service, retail math, inventory, and interview skills.

The program consists of three courses and three exams throughout the program. Once a learner successfully passes all three exams, they will be awarded the Retail Industry Fundamentals Credential. It comes with a $99 fee, but there are some scholarships available. The first courses are available in Medford and Klamath Falls.

For more information, including how to find out about registration, visit our program web page.

Posted in: Education & Learning, Employment & Job Training, Mission Services, Retail

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