COVID-19 Updates

Southern Oregon Goodwill® reopens Week of May 11

As announced in Shae Johns’ letter to the community on Monday, May 11, Southern Oregon Goodwill is open to shoppers, donors, and job seekers — operating under an abundance of caution and diligence with new safety procedures.

Retail Stores

On Monday, May 11, six retail stores will reopen in our region: Ashland, Central Point, Klamath Falls, Medford, Roseburg, and White City. Our Grants Pass store at 346 Beacon Drive opened on Friday, May 15. Store hours are 10 a.m. to 7 p.m. daily. Donations are accepted the same hours.  All donations and returns will be quarantined for a minimum of 72 hours before they’re processed and put on the sales floor


Our donations locations are also using contactless operations with staff wearing PPE. Donors are asked to unload and sort their items into categorized bins. Donors can receive an IRS acceptable receipt to their email inbox using our new paperless receipt option. Donations are quarantined for a minimum of 72 hours before going into a store production area to limit potential exposure.

In addition to donations lanes at stores, Goodwill operates a drive-thru donation site at 2077 Lars Way in Medford, off of Sage Road in West Medford’s industrial park. Hours are daily 10 a.m. to 5:30 p.m.


As-Is Outlets in Medford and Klamath Falls are open again as of May 21. The new hours are Tuesday – Saturday, 9:30 a.m. to 5 p.m.  There are many new safety procedures in place at the outlets. Plan ahead by visiting our web page.

Job Connections

Job Connections are open again for a limited schedule:

  • Ashland (310 Oak Street), is open Monday, Wednesday, and Friday from 10 a.m. to 4 p.m.
  • Medford (11 W. Jackson St.), is open Tuesdays and Thursdays from 10 a.m. to 4 p.m.
  • Klamath Falls (3401 Washburn Way), is open weekdays from 9 a.m. to 4 p.m.

Goodwill Job Connections offer computers and other resources for job search or creating documents for applying for work (resumes, master applications, references, etc.). Free for the community, they can also access classes for computer skills, GED exam prep, and the National Retail Federation certifications will continue to be offered virtually led by Goodwill Career Counselors (www.sogoodwill.org/job-connections-online). Our Siskiyou County office in Yreka is operating limited hours to run a community food pantry service. Plans are underway to reopen employment and training services in Douglas, Josephine, and Klamath counties.

Visitors to our stores and Job Connections can expect the following changes to their Goodwill experience:

  • Masks and face covering, such as an n95 mask or kerchief, required for staff and visitors age 2 years and older
  • Limits on the number of guests allowed in per building occupancy to ensure optimal social distancing per person
  • Social distancing markers and lane restrictions throughout our buildings
  • Fitting rooms and restrooms are closed to the public
  • Our staff members are wearing gloves and cleaning highly touched surfaces including door handles, carts, register areas, etc.
  • Sneeze guards are placed between staff and customers
  • Contactless procedures practiced at the registers
Business Changes due to COVID-19 Crisis

Because of the financial setbacks of the pandemic and other factors, there are several changes to our business operations. At this time, our As-Is outlets and Good & Will boutique are not part of the immediate reopening plan. We are unable to reopen the Sutherlin store and the As-Is outlet in Grants Pass. Our main donations yard has permanently moved from Fir Street to 2077 Lars Way in W. Medford. We will no longer accept donations behind our main office at 11 W. Jackson Street. The donations trailers at North Fred Meyers in Medford and at Williams Hwy Safeway in Grants Pass also are no longer in operation. By closing, we keep our strained and limited resources focused on funding our mission to provide employment-based training to people with challenging life circumstances in Douglas, Jackson, Josephine, Klamath, and Siskiyou counties. All staff impacted were offered opportunities to join teams at other SO Goodwill locations.

Thank you for your support and understanding of the new safety procedures and limited hours. Stay well. Welcome back!

Southern Oregon Goodwill