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FAQs

Is Goodwill a non-profit organization?

Yes!  Southern Oregon Goodwill is a registered, reputable 501(c)(3) organization.

Nationwide, Goodwill has an “A” grade by CharityWatch.org, and was named 10th on the list of "America's Top Charities 2020” by Forbes Magazine.

We have also reached the Gold-level of participation in the GuideStar Exchange for our demonstrated commitment to transparency. GuideStar USA, the premier source of nonprofit information, collects, organizes and publishes information on the programs, finances, and impact of more than 1.8 million IRS-recognized nonprofits. Gold is the most elite level of the organization’s transparency program, GuideStar Exchange.

Southern Oregon Goodwill is fully accredited through the Commission on Accreditation of Rehabilitation Facilities (CARF).

How much does your President/CEO make?

Shae Johns has been with our organization for more than 10 years, serving as President and CEO since 2014. Is she making millions of dollars a year? No, but she is fairly compensated for someone with a great deal of experience and the responsibility of managing an $18-million operation with hundreds of employees, and ensuring Southern Oregon Goodwill fulfills its mission.

Southern Oregon Goodwill’s Board of Directors sets the salary and compensation for our CEO and reviews this compensation within the context of the organization’s revenues, service to people, and overall impact on the community. An executive who helps to raise more money and thereby helps to provide more job training in the community is likely to be rewarded by the Board for his or her efforts.

The IRS dictates that all non-profit organizations file a Form 990 which lists top staff salaries and is publicly available.

Does Southern Oregon Goodwill pay disabled workers "pennies on the hour?"

Southern Oregon Goodwill no longer participates in a Commensurate Wage training program that pays people with disabilities less than the federal minimum wage while they are gaining new skills, as allowed under the Fair Labor Standards Act section 14(c).

How does Goodwill work? What is the Mission?

Southern Oregon Goodwill's Mission is to "Enable employment by providing opportunities for personal and professional growth," and we fund this mission through the sale of gently-used goods donated by our incredibly generous community.  .86 of every dollar made in our stores funds programs that open doorways for local people who need employment, but may lack job skills and opportunities. We focus on the folks in the greatest need who are ready to transform their lives, offering them “a hand up, not a handout.”

Goodwill also gives a second life to items that would otherwise end up in landfills. Goodwill is one of Southern Oregon's biggest recyclers. Our eco-friendly business model to reduce, reuse, and recycle keeps millions of pounds of unwanted items out of landfills each year. Our hybrid social enterprise puts your donation to work in amazing ways, with amazing results for people and the planet.

You get donations for free, how do you determine pricing?

We fund our mission through the sale of donated items, so we have a responsibility to our donors and to those we serve to get as much value from each donation as we can.  We strive to price items fairly but competitively based on condition, brand name, etc.

Does Goodwill offer discounts?

Yes! Seniors (55 and older) and veterans get a 10% discount every day.  Please ask at the register. One discount per purchase, per customer. Discounts cannot be combined with coupons or other offers and are not valid on new goods.

Is Goodwill a religious organization?

Goodwill was founded by a Methodist minister, Rev. Edgar J. Helms, in 1902, but is no longer considered a religious organization.

Does Goodwill operate Sheltered Workshops?

No. Southern Oregon Goodwill revamped its vocational services for adults with Intellectual/Developmental Disabilities (I/DD) to comply with the Governor’s Executive Order to “reboot Oregon’s workforce for the 21st century" as of January 1, 2015.