FAQs

Does Goodwill offer discounts?

Yes. Seniors 60 years old and older and veterans get a 10% discount every day. Ask at the register. One discount per purchase, per customer. Discounts are not combinable with coupons or other offers and are not valid on new goods.

What is Goodwill's return policy?

Returns are accepted for credit or exchange at the store where the purchase was made. Returns must be made within 3 days of purchase with original receipt and tags attached. No returns on seasonal or discounted items. Management reserves the right to refuse a refund.

What types of merchandise can I find at a Goodwill store?

You can find a wide variety of items in our Retail Stores, including:

  • Clothes and shoes with many designer labels
  • Gently used furniture
  • Housewares, kitchen items and small appliances in good working order
  • Brand-new closeout merchandise (in some stores)
  • Small electronics
  • Books, music, and other media
  • Home decor and collectibles

What types of payment does Goodwill accept?

Goodwill accepts cash, checks, all major credit cards, and Goodwill gift certificates.

Where are Southern Oregon Goodwill’s offices and stores located?

Southern Oregon Goodwill is headquartered in Medford, Oregon, with retail stores and Workforce Development offices in Douglas, Jackson, Josephine, Klamath, Lake and Siskiyou (CA) counties. We employ 305 people working in Mission Services, administration, nine retail stores, three as-is outlets and 12 donation sites. To find a location near you, visit www.sogoodwill.org/locations/

What are Goodwill's store hours?

Hours for our retails stores, boutique and As Is outlets vary. Please visit our Store Locations page for your favorite Goodwill store's hours.

Does Goodwill sell everything it receives from donors?

No, but we do try to find the highest use for every material dropped off at our donation sites. Although Goodwill as long been known as the “original recycler,” these days we think of it as “up-cycling”: finding new and better uses for things that would otherwise go to waste.  Through an alliance with ECS Regenesis, for instance, we ensure that any donated computer equipment is responsibly salvaged, not shipped abroad and burned to extract precious metals. We’re helping the cities and counties we serve reach their goal of zero waste while raising additional money by selling valuable scrap materials. In 2016, we diverted 7.06 million pounds from our local landfills.

You get donations for free, how do you determine pricing?

Our retail stores set prices at local, fair market value to donations so that we can fund job training and career services to serve over 3,000 local people each year. We ask fair market value for the items we sell because our clients deserve that. Southern Oregon Goodwill funds its Mission by selling donated items.

Which items will Goodwill accept for donated goods?

Find out more about donating gently used goods to us. We reserve the right to refuse donations that we cannot resell or responsibly recycle.

Why should I donate goods or money to Goodwill?

Giving to Goodwill is an investment in the future of Southern Oregon. Goodwill helps people with the greatest need within our communities become self-sufficient, tax-paying citizens who contribute to the support of their families. At Southern Oregon Goodwill, we spend 86 cents of every dollar on operations that support job training programs and community-based services for people with disabilities and disadvantages. This is a very healthy number for a nonprofit and a solid indicator of how responsible Goodwill is with donations. We have a 50-year track record of providing services that meet critical needs.
Goodwill also gives a second life to items that would otherwise end up in landfills. Goodwill is one of Southern Oregon's biggest recyclers. Our eco-friendly business model to reduce, reuse and recycle kept over 7 million pounds of unwanted items out of landfills in 2016. Our hybrid social enterprise puts your donation to work in amazing ways – with amazing results for people and the planet.

How does Goodwill work? What is the Mission?

Southern Oregon Goodwill's Mission is: Enable employment by providing opportunities for personal and professional growth. The good that Goodwill is able to do starts and ends with people in our community. People donate their gently used goods to us, we sell it in our stores, and we use the money we raise to open doorways for local people who need jobs but lack job skills and opportunities. We focus on the folks in the greatest need who are ready to transform their lives – offering our participants “a hand up, not a handout.” Last year, we helped more than 300 people find jobs, more than 3.000 people get ready to re-enter the workforce, and hosted more than 10,000 visits to our Job Connection Centers.

Is Goodwill a nonprofit organization?

Yes. Goodwill Industries International has more than a century of experience at helping people with disabilities and other barriers to employment in the U.S., Canada, and 13 other countries. Goodwill is a leading social services enterprise, and consistently ranks among the nation's top charities. Since 2012, Forbes Magazine readers ranked Goodwill Industries International as #11 on the 20 Most Admired American companies, the only nonprofit on the list.

How much does your President/CEO make?

The IRS dictates that all nonprofit organizations file a Form 990 which lists top staff salaries and is publicly available. Shae Johns is the President/CEO of Southern Oregon Goodwill as of December 2014. Her salary appears in the 2015 tax year’s report filing that was made public in the summer of 2016. Gayle Byrne, who retired after nearly 38 years, also has six months of wages reported in 2015.
A Goodwill CEO is responsible and accountable for the effectiveness of the agency. Goodwill Boards of Directors review a CEO’s wage within the context of the organization’s revenues, services to people, and overall impact on the community.

Are the ‘Think Before You Donate’ rumors found on the internet and in viral emails true?

Everyone should check facts before spreading false information about charitable organizations. Among other things, the “Think Before You Donate” claims that a Goodwill CEO and owner makes $2.3 million a year. This is false; the person named has no connection to Goodwill, and Goodwill Industries International’s president and CEO does not earn such a large salary.

Southern Oregon Goodwill encourages you to “think before you donate” — the one legitimate message that this otherwise false email contains — and to research and learn more about the charities you support. Be certain the organization you choose uses its revenue for charitable purposes in support of a mission you are passionate about.

For more information, visit our False Rumors page, or get further information at www.goodwill.org.

Does Southern Oregon Goodwill pay disabled workers "pennies on the hour?"

Southern Oregon Goodwill no longer participates in a Commensurate Wage training program that pays people with disabilities less than the federal minimum wage while they are gaining new skills, as allowed under the Fair Labor Standards Act section 14(c). At Southern Oregon Goodwill, less than 6% of people in our training programs would qualify for Commensurate Wages and all of them are earning a training wage while learning skills to use in community employment. Graduates of Southern Oregon Goodwill’s training program earned an average wage of $10.47/hour in 2016. The average wage for SOGI graduates is more than 44% higher than the federal minimum wage.

Is Goodwill a religious organization?

No. We are not affiliated with any religion. We believe in the goodness of people and the transformative power of work. Goodwill was founded by a Methodist minister, Rev. Edgar J. Helms, in 1902 but is no longer considered a religious organization.

Does Goodwill operate Sheltered Workshops?

No. Southern Oregon Goodwill revamped its vocational services for adults with Intellectual/Developmental Disabilities (I/DD) to comply with the Governor’s Executive Order to “reboot Oregon’s workforce for the 21st century" as of January 1, 2015, to focus on community employment at Oregon's minimum wage or above.  The spirit of the Executive Order is for adults with I/DD to have jobs integrated into the workforce in the community.

Nonprofits like Goodwill were mandated to change how they provide services to I/DD clients as of July 1, 2015 per the compliance standards and timeline set by the Executive Order (April 2013) and Employment First Policy (implemented 2008). The Employment First Policy states “… employment opportunities in fully integrated work settings shall be the first and priority option explored in the service planning for working age adults with developmental disabilities. While all options are important and valued, integrated employment is more valued than non-employment, segregated employment, facility-based employment, or day habilitation in terms of employment outcomes…”

“Historically Goodwill has provided employment and training through paid work experience in our retail stores in Douglas, Jackson, Josephine, and Klamath counties,” said Shae Johns, President and CEO of Southern Oregon Goodwill Industries headquartered in Medford. “Through these experiences our I/DD program participants were able to learn vital, transferable skills needed to gain jobs in the community once they transitioned from our training program,” Johns explained.

Southern Oregon Goodwill's Employment and Training program for individuals with I/DD offers a menu of community integrated services that include: work skills assessments, discovery, community supported work experiences, community job shadows, job development, and on the job coaching. The ultimate goal for all Goodwill program participants is to fulfill our mission: to enable employment by providing opportunities for personal and professional growth.